My Process
I think everyone has a voice, but a lot of us may be saying the same thing. I look for themes throughout customers' behavior by employing UX methods. I use a combination of Agile Project Development skills and human-centered design.
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Conceptualize - Projects are envisioned and prioritized within scope of goals.
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Inception - Team members are identified, funding is put in place, and initial environments and requirements are discussed.
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Empathy mapping - employed to understand potential users or those affected by project.
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Values assessment - looking at ecosystems and landscapes of the environment you are trying to change. Ranking issues in order or importance to the user not necessarily the client or organization.
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Iteration/Construction - working to deliver working prototypes based on iteration requirements and feedback conducted through 1-week discovery sprint.
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Storytelling - giving a voice to the data and highlighting users who are affected
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Feedback - asking all stakeholders involved in the process their thoughts on insights
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Production - final release of the iteration into production + ongoing monitoring
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Reflection - whether this be writing, internal process documentation, or client report, making sure the process can be recreated by another if needed